Remote assistance

 LOGIC S.r.l. installs software and hardware that connect the plant with technicians in LOGIC S.r.l.’s head office.

Thanks to this “Remote Assistance” it is possible to diagnose or modify programs and carry out long-distance maintenance without the need of physically being on site.

This means:

Immediate support

The shortest possible plant down-time

No on-site intervention costs

NO risk of losing data settings for: configuration, SCADA, PLC, Reports and Recipe Databases thanks to the additional “Remote Data Back Up” service.

Remote data back-up service

 

Thanks to our experience in continuously working side-by-side with our clients, LOGIC S.r.l. has been able to design a service aimed at minimising possible plant down-time and at protecting data settings for:

• Configuration
• SCADA
• PLC
• Report
• Recipes Data Base

The “ Remote Data Back Up “ service
In case of malfunctioning of your computer or PLC, or in case of any event that leads to the loss of the above mentioned data, it will be possible to restore them with the version of the latest back-up by means of a remote link with LOGIC S.r.l. and get back to business as usual, reducing plant down-time to a minimum.

Real time remote connection
ADSL connection and a subscription to our annual remote assistance is needed to benefit from this service

Logic S.r.l. stands by your side
also once your warranty is expiredo

Scheduled calibration

Only by using regularly-calibrated equipment you can get the best performances.

LOGIC S.r.l. manages and carries out “Scheduled Calibration” tasks for the following equipment:


Mass flow rate meters
Radar measuring instruments
Ultrasound measuring instruments

LOGIC S.r.l.’s technicians/sales reps will come to your facility free of charge and prepare a tailored offer. No need for you to remember any schedules anymore because LOGIC S.r.l. technicians will contact you 20 days before the expiry of the scheduled calibration date and set a new appointment when it best suits you.



Regular scheduled calibration service of weighing systems
and sensors with ISO9000 documentation

We carry out the calibration and check of your plant’s systems according to the schedule foreseen by your manual.

LOGIC S.r.l offers a yearly service at fixed and definite prices.

Technical document – Risk analysis

l Consolidation Act on Safety DM 81/08 obliges the employer to take the necessary countermeasures in order to comply with the minimum safety and health requirements according to the degree of technical evolution. LOGIC S.r.l. is able to support you technically through the following services:

Elaboration and drafting of the technical file of the plant, including:

  • Analysis of risks and essential health and safety requirements (RESS) according to Annex I of the Machinery Directive 2006/42 / EC. Design of protection devices for machines and assemblies of machines according to the methods indicated by the Machinery Directive 2006/42 / EC and related harmonized standards.

Drafting of Use and Maintenance Manuals for machines and assemblies of machines:

  • Definition of the instructions for use of the system Definition of residual risks and instructions for exceeding them

Technical inspections


The “Technical File” Service

Supply Service for the drafting of the documentation in compliance with Legislative Decree 81/08 on the safety of work equipment.

Virtual warehouse

Due to the constant technological evolution and the increase in personnel and management costs (both FISICO and bureaucratic ones), managing spare parts warehouses has become more and more financially and operationally burdensome: one often has to buy spare parts in advance and it results in frozen capital appropriations.

LOGIC S.r.l. has developed a “Virtual Warehouse” service
In case you need a spare part, Logic S.r.l. stores it for you.


Just call us and we will deliver the spare part you need within 24 hours

Outsourced Scheduled Maintenance and Spare parts Management Services
Equipment checks and management of spare parts stock
with guaranteed availability within 24 hours.

NO risk of losing data settings for: configuration, SCADA, PLC, Reports and Recipe Databases thanks to the additional “Remote Data Back Up” service.

TECHNICAL ASSISTANCE REQUEST

HARDWARE

Connection of sensors

Calibration of sensors

Hardware testing

Verification of I/O connection to field

Per day or part of it: Euro 630.00 / day
Per hour or part of it: Euro 70.00 / hour
Travelling costs (per kilometre and including out-of-pocket expenses) will be indicated in the final balance

SOFTWARE

Hardware and software testing of PLC systems (I/O, functions, LOOP, etc.)

Hardware and software testing of SCADA systems (recipes and reports management etc.)

Hardware and software testing of remote-servicing systems

Assistance and training of personnel in charge of plant management

Per day or part of it: Euro 720.00 / day
Per hour or part of it: Euro 80.00 / hour
Travelling costs (per kilometre and including out-of-pocket expenses) will be indicated in the final balance

PLEASE NOTE: In addition to the HOURLY rate, all TRAVEL and ACCOMMODATION costs (mileage allowance, train or plane tickets, board and lodging expenses etc.) will have to be reimbursed upon submission of relevant supporting documents. The above mentioned conditions shall include also the travelling time to and from our head office in PAVIA and the place where assistance is to be provided.

Mileage allowance:
Total distance in kilometres to and from our head office in PAVIA and the place where assistance is to be provided. Per km: Euro 0.60/Km

 

PRIVACY POLICY AND WARRANTY

Download the PDF file with the CONDITIONS OF WARRANTY and PRIVACY POLICY

FILL IN THE ASSISTANCE REQUEST FORM AND WE WILL CONTACT YOU BACK

Request for service

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